OUR COMPANY Terms of Use

Terms and Conditions

Effective Date: October 15, 2024

Welcome to A2Z Printing Hub! Please read these terms and conditions ("Terms") carefullybefore accessing or using our website (a2zprintinghub.com) and services. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms

These Terms apply to all services provided by A2Z Printing Hub, including but not limited to the design, production, and delivery of printed materials.

By placing an order with us, you confirm that you are legally authorised to do so and that you accept our Terms and conditions in full.

2. Changes to Terms

A2ZPrintingHub.com reserves the right to update or change these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes. Continued use of the site after modifications signifies acceptance of the updated terms.

3. Order Process

Order Confirmation: Once you place an order, you will receive an order confirmation via email. If you do not receive an order confirmation, please contact us promptly.

Artwork Submission: It is the customer’s responsibility to ensure that all submitted artwork files are accurate and meet our guidelines. We are not responsible for errors in files, such as incorrect size, Spelling mistakes, Color Matching, low resolution, or design issues.

Approval of Proofs: If you request a proof before printing, production will begin only after the proof is approved. Proof approval is mandatory for customised orders, excluding those with next-day delivery.

Cut-Off Time: Orders and artwork must be received and approved by 4 PM PST for next-day turnaround. Orders submitted after this time will be processed the following business day.

Production and Shipping: Production times vary by product. Next day delivery orders production time is 12-24 hours and Standard production is generally 5-7 business days after proof approval. Shipping options and associated costs will be displayed during checkout.

Shipping and Delivery: We offer various shipping options depending on your location. Shipping fees are calculated based on the product size, weight, and destination of your order and the shipping methods you are selecting while placing the order.

Multiple Shipping Addresses: If you request shipping to multiple addresses, additional fees willapply. These will be calculated offline, and you will receive a payment link for any extra costs.

Next-Day Delivery: Available for select products and requires orders to be placed and approved by 4 PM PST. Delays in artwork approval may result in revised shipping dates.

Weekend and Holiday Delivery: We do not deliver on weekends or national holidays. Orders placed on Fridays or holidays will be delivered on the next available business day

4. Payment Terms

Payments are processed securely through Stripe. We accept various payment methods, including major credit cards.

All prices are listed in USD and are subject to change without notice. The total amount due for your order will be shown during the checkout process.

Full payment is required at the time of order placement.

5. Cancellations and Changes

You may cancel or modify your order within 12 to 24 hours of placing it for standard delivery orders. After this timeframe, changes may not be possible if the production process has already started.

To request a cancellation or make changes, please ensure your order has not yet entered production. If production has begun, reach out to our customer service team immediately. Please note that once the artwork is approved and the order is in production, cancellations will no longer be accepted.

6. Refund, Reprint and Return Policy

Reprints: If there is an issue with your order, please contact us within 24 hours of receiving your product with necessary evidence, photos of the products and shipping box showing the labels. Our team will assess the problem and determine whether a reprint is necessary.

Returns: As a Custom printing service, we do not accept returns for refunds. If the issue lies with a production error on our end, we will offer a reprint or issue a credit.

We stand behind our products. If you receive a defective item or if the product differs significantly from your approved proof, please contact us within 24 Hours of receipt.

To initiate a return, provide a description of the issue along with photographic evidence. If approved, we will issue a refund or replacement.

Custom orders are non-refundable unless there is a production error. A2Z Printing Hub is not responsible for errors in customer-submitted files, including but not limited to spelling, grammar, low-resolution images, or incorrect artwork dimensions.

7. Product Issues and Liability

● We are not responsible for minor variations in color between your artwork and the final print product. Variations may occur d

● We recommend providing Pantone color references for more accurate color matching, but we do not guarantee exact color matches.

● Any errors or delays caused by third-party shipping carriers, acts of God, or circumstances beyond our control do not qualify for refunds or reprints.

8. Artwork and Design

You are responsible for providing artwork that meets our specified guidelines. Ensure that your files are high-resolution and properly formatted to avoid issues.

We will provide a digital proof for your approval before production begins if requested by the customer. Please review it carefully, as we print according to the approved proof. If no proof is requested and artwork is good to print we will proceed ahead with the production without any proofing.

8. Intellectual Property

All content provided by A2Z Printing Hub, including logo, designs, graphics, and text, is protected by intellectual property laws. Any unauthorised use of our content is prohibited.

By submitting artwork or designs to us, you confirm that you hold the legal rights to use and reproduce these designs. We are not liable for any copyright infringement claims related to customer-provided content.

9. Limitation of Liability

A2Z Printing Hub is not liable for any damages, including lost profits, business interruptions, or other losses incurred as a result of using our products and services.

Our liability, under any circumstances, is limited to the value of the product purchased.

10. Privacy and Security

● We take your privacy seriously. Personal information collected during the order process is used solely for processing your order and communicating with you about your purchase.

● We do not store payment information beyond what is necessary for completing your order, and all transactions are processed securely via Stripe.

11. Dispute Resolution

● Any disputes arising from the use of our services shall be governed by the laws of the USA. If a dispute cannot be resolved amicably, it will be submitted to binding arbitration under the rules of the American Arbitration Association.

12. Contact Information

● If you have any questions or need assistance, feel free to reach out to us via phone, email, or live chat. Our support team is available 24/7, and email inquiries will be responded to within 24 hours.

13. Intellectual Property and Copyright

● Ownership of Content

● All content on the A2Z Printing Hub website, including but not limited to text, graphics,logos, icons, images, and software, is the exclusive property of A2Z Printing Hub or itscontent suppliers and is protected by U.S. and international copyright laws.

● The compilation of all content on this site is the exclusive property of A2Z Printing Hub and is protected by U.S. and international copyright laws. Unauthorised use or duplication of our content, including reproductions, modifications, or distribution, without our express written consent is strictly prohibited.

● User-Submitted Content

● When you submit artwork, images, text, or any content to A2Z Printing Hub for the purpose of print production, you affirm that you own or have obtained all necessary rights, licences, or permissions for the use and reproduction of that content.

● By submitting content to us, you grant A2Z Printing Hub a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and distribute the content for the purposes of fulfilling your order. This licence does not grant us ownership rights over your content and is only for the purposes related to your order

● Copyright Infringement

● A2Z Printing Hub is not responsible for any claims arising from copyright infringement of customer-submitted materials. It is the customer’s responsibility to ensure that the files provided for print do not violate any copyright, trademark, or intellectual property laws.

● If we receive a claim of copyright infringement related to your order, we reserve the right to cancel the order and refuse any future business with you. We also may disclose your information to the copyright owner or legal authorities if required.

● Prohibited Content

● You agree not to submit any content that is offensive, unlawful, defamatory, pornographic, or infringes on the intellectual property rights of others.

● We reserve the right to refuse or cancel any orders that, in our sole discretion, contain prohibited content. This includes, but is not limited to, materials that infringe on intellectual property rights, promote hate speech, or violate any applicable laws or regulations.

User-Generated Content

● Ownership: Users retain ownership of their uploaded content but grant A2Z Printing Hub a non-exclusive license to use that content for production purposes.

● Responsibility: Users are responsible for ensuring their uploaded content does notinfringe on any intellectual property rights.

User Obligations and Prohibited Actions

● Users agree not to submit fraudulent, infringing, or harmful content

● Users are prohibited from attempting to hack, interfere with, or disrupt the operation of the site or services.

Color Matching and Proofing

● Color Matching: Exact color matching cannot be guaranteed due to variations in monitors and printing processes.

● Proofing: Customers are responsible for reviewing and approving proofs before production. A2Z Printing Hub is not liable for errors in approved proofs.

Taxes

● Customers are responsible for paying any applicable taxes related to their order as per the state.

● A2Z Printing Hub will not be liable for customers' tax obligations beyond what is explicitly stated.

Injunction and Legal Remedies

● In case of breaches that may cause irreparable harm, A2Z Printing Hub is entitled to seek injunctive relief without needing to prove actual damage.

Non-Poaching

● Customers agree not to solicit or hire any A2Z Printing Hub employees or contractors for a specified period (e.g., 24 months) after their engagement with the company

In the Event of Merger or Sale

● In case A2Z Printing Hub undergoes a merger, acquisition, or sale, user information andbusiness assets may be transferred to the new entity.

Severability

● If any provision of the TOS is found to be unenforceable, the remaining provisions will continue to be in full effect

Survival of Terms

● Provisions related to intellectual property, indemnity, and liability will remain effective even after the termination of the agreement.

Waiver

● Failure to enforce any provision of the TOS does not constitute a waiver of that provision in the future.

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14. Modification of Terms, Policies, and Pricing

A2Z Printing Hub LLC reserves the right to modify, update, or change its Terms and Conditions, company policies, and website pricing at any time, without prior notice. These changes may occur due to evolving business needs, legal requirements, or industry standards. It is the responsibility of the user to review these Terms and Conditions regularly. Continued use of the website or services after any changes are posted constitutes acceptance of the revised Terms and Conditions.

Explanation:This clause allows A2Z Printing Hub LLC to adapt to changes in the market, regulations, or internal business strategies by modifying policies and prices as needed. By stating that changes can be made without notice, it protects the company from potential disputes arising from adjustments, while the burden of staying informed is placed on the customer.