OUR COMPANY Privacy Policy

A2Z Printing Hub Policy Process

Effective Date: October 15, 2024

1. Introduction

Welcome to A2Z Printing Hub. We are committed to providing high-quality printing services and ensuring customer satisfaction. This document outlines our policies regarding orders, cancellations, returns, modifications, shipping, privacy, and terms of service.

2. Order Placement and Approval

● Ordering Process: Customers can place orders through our website by selecting products and completing the checkout process

● Color Matching Disclaimer: Please be aware that the colors you see on your monitor may differ from the actual printed colors due to variations in screen settings and printing technologies. We strive to provide accurate color representation, but we cannot guarantee that the printed product will match your expectations exactly.

● Design Proofing: We encourage our customers to thoroughly review their designs before submission or request proof while placing the order with us. A2Z Printing Hub does not proofread or verify customer-uploaded files. Please ensure that your design is correct, as any errors will be reflected in the final product.

● Artwork Submission: Customers must upload and approve their artwork before 4 PM PST for the order to qualify for next-day shipping. Any artwork submitted or approved after this cutoff will be considered received on the following business day.

● Same-Day Turnaround: For same-day orders, artwork must be submitted and approved by 12 PM PST.

3. Cancellation and Changes

Customers may cancel or change their orders within 6 hours for Next Day Delivery orders and 12 to 24 hours of placing them for standard deliveries. After this period, changes may not be possible as production may have begun.

To cancel or modify an order, customers must ensure that the order is not in production. If it is, they should contact our customer service team promptly. Orders cannot be cancelled after the artwork is approved and production has started

4. Reprint and Return Policy

If any issues arise with an order, customers must report the problem within 24 hours of delivery with proper evidence (products photos/videos showing the damage, photo of the shipping box showing the labels). Failure to do so will result in the assumption that the order was received correctly.

As a custom printed products manufacturer, A2Z Printing Hub does not accept returns for refunds. Guidelines for issues not qualifying for refunds or reprints include:

● We do not accept returns for refunds

● Refused or undeliverable orders are not eligible for refunds. If the order is refused at delivery or undeliverable, we can reship at the customer's expense if requested.

● Orders that are lost, delayed, or returned due to an incorrect shipping address provided by the customer. If the package is found or returned to us, we can reship it with a corrected address at an additional shipping fee.

● Delays in production or shipping caused by inaccurate information provided by the customer.

● Higher shipping charges resulting from the customer providing incorrect information.

● Production or shipping delays due to factors beyond our control, such as carrier delays, natural disasters, adverse weather conditions, customs issues, strikes, labor disputes, or any other circumstances outside our control.

● Errors in customer-uploaded files, such as misspellings, incorrect graphics, grammar mistakes, damaged fonts, punctuation errors, incorrect artwork sizes, etc., are not considered production errors and do not qualify for reprints or refunds.

● Products that appear blurry or pixelated due to low-resolution artwork provided by the customer (artwork should be a minimum of 150 DPI at a 1:1 ratio and in CMYK mode).

● Products that do not exactly match colors or ink density, as we do not guarantee color matching or exact ink density.

● Duplicate orders placed due to customer error.

● Orders that are cancelled after production has begun. No refund.

● Dated materials that arrive after the intended event date, or materials ordered without sufficient lead time for delivery. It's the customer’s responsibility to place time-sensitive orders well in advance.

● Failure to notify you of delays, loss, or damage during production or shipment is not a reason for refunds or reprints.

● Orders released by the shipper without requiring a signature.

5. Shipping and Delivery

● Shipping Policy: Estimated delivery dates are indicative and subject to delays from courier services, which are beyond A2Z Printing Hub’s control. Customers are responsible for ensuring the accuracy of their shipping information. Any delays or issues resulting from incorrect information may incur additional shipping fees

● Production Location: Production of our products may occur at various locations, both domestically and internationally. This can impact delivery times, and we will inform you of the expected timelines at the time of your order.

● Delays Notification: While we provide estimated delivery dates, these are not guarantees. If your order is urgent, please contact us to discuss potential solutions. In the event of any shipping delays, we will communicate with you promptly.

● Multiple Shipping Address Charges: We do charge for multiple shipping addresses. Each address will incur its own shipping fee, which will be calculated offline after you place your order. A2Z Printing Hub will send you a payment link for the additional costs incurred. If you wish to ship items to different addresses, please ensure to provide accurate details for each location in the specific instructions box during the ordering process. If you have any questions or need assistance regarding multiple shipping addresses, don’t hesitate to contact our customer service team for help.

6. Payment Policy

Payments are processed according to the current pricing listed on the website. At A2Z Printing Hub, we aim to provide a seamless payment experience for our customers. Below are the key points of our payment policy:

● Payment Methods: We accept payment via Stripe payment gateways including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and online payment gateways such as Stripe. All payment transactions are processed securely through our payment gateway Stripe to ensure your information is protected.

● Payment Processing: Payment for your order is required at the time of checkout. Your order will not be processed until payment has been confirmed. Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

● Pricing: All products and prices listed on our website are in USD and are subject to change without notice. The final price of your order will be confirmed at checkout, including any applicable taxes and shipping fees

● Multiple Shipping Addresses: If you wish to ship items to multiple addresses, please note that we do charge for multiple shipping addresses. Each address will incur its own shipping fee, which will be calculated offline after you place your order. We will send you a payment link for the additional costs. Ensure to provide accurate details for each location in the specific instructions box during the ordering process. If you have any questions or need assistance, please contact our customer service team.

● Store Credit: Store credits issued for any product damage or any other order problems the credit are valid for 90 days from the date of issuance.

● If applicable, refunds will be processed back to the original payment method used during the transaction. It takes up to 5-7 business days to get it created to the original payment methods.

7. Security

● Secure Socket Layer (SSL) Technology: We utilise Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission. This encryption ensures that any data exchanged between your browser and our website remains secure and protected from unauthorised access.

● Payment Card Industry Data Security Standard (PCI DSS) Compliance: A2Z Printing Hub is committed to maintaining the highest standards of security. Our payment processor, Stripe, is fully PCI DSS compliant, meaning it meets the rigorous security standards established by the Payment Card Industry. This compliance guarantees that your payment information is handled and stored securely.

● Tokenization: Stripe employs tokenization to safeguard your sensitive card information. By replacing your actual payment details with a unique identifier (token), we significantly reduce the risk of data breaches, as your payment information is not stored on our servers.

● Fraud Prevention Tools: Stripe offers advanced fraud detection tools designed to monitor transactions for suspicious activity. These tools help prevent unauthorised transactions, providing an additional layer of protection for both you and our business.

● Regular Security Audits: Stripe conducts regular security audits and system updates to safeguard against potential vulnerabilities. This ongoing commitment to security ensures that your data remains protected.

● Limited Access: Your payment details are securely stored and accessible only to authorized personnel within our organisation. This practice minimises the risk of internal data breaches.

● Payment Disputes: If you encounter any disputes regarding your payment, please contact our customer service team within 30 days of the transaction for assistance.

● Changes to Payment Policy: A2Z Printing Hub reserves the right to modify this payment policy at any time. Any changes will be reflected on this page with an updated effective date.

8. Privacy Policy

Your Privacy Matters to Us

At A2Z Printing Hub, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect:

○ Personal Information: When you place an order, we may collect personal information such as your name, email address, shipping address, billing address, and payment details.

○ Non-Personal Information: We may also collect non-personal information about your interactions with our site, including your IP address, browser type, and pages visited.

2. How We Use Your Information: We use your information for the following purposes:

○ To process and fulfill your orders.

○ To communicate withHere's the continuation of your A2Z Printing Hub Policy Process, focusing on privacy and the remaining sections:

3. How We Use Your Information: We use your information for the following purposes:

○ To process and fulfill your orders.

○ To communicate with you about your order, including confirmations and shipping updates.

○ To improve our website and services based on customer feedback and usage patterns.

○ To send periodic emails about promotions, new products, or updates. You can opt-out of these communications at any time.

4. Data Protection:

○ We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

○ Our employees are trained on the importance of confidentiality and customer privacy.

5. Cookies:

○ A2Z Printing Hub uses cookies to enhance user experience. Cookies help us understand how customers use our website, enabling us to improve our services. You can control cookie settings through your browser preferences.

6. Third-Party Disclosure:

○ We do not sell, trade, or otherwise transfer your personal information to outside parties, except to service providers who assist us in operating our website or conducting our business (e.g., payment processors).

7. User Rights:

○ Customers have the right to request access to the personal information we hold about them and to request corrections if any information is inaccurate.

○ For inquiries regarding privacy concerns, please contact us directly.

8. Response Timeframes:

○ We aim to respond to customer inquiries regarding privacy questions within 3 business days.

○ For disputes related to orders or payments, our team will respond within 5 business days to discuss potential resolutions.

9. Customer Service

● Contact Information: For any questions, concerns, or feedback regarding our policies or services, please reach out to our customer service team at info@a2zprintinghub.com We are available from 24/7.

● Response Time: We aim to respond to all customer inquiries within 24 hours during business days. For disputes, we aim to resolve issues within 5 business days.

10. Modifications to Policies

A2Z Printing Hub LLC reserves the right to modify the Terms and Conditions, company policies, and website pricing at any time without prior notice. Customers are encouraged to review these policies regularly. Continued use of our services following any changes constitutes acceptance of the revised policies.

11. Governing Law

This policy and the use of our services shall be governed by the laws of the state of Wyoming, without regard to its conflict of law principles.

12. Acknowledgment

By using our services, you acknowledge that you have read and understood this policy and agree to its terms.

13. Contact Information

For any questions or concerns regarding our policies, please contact our customer service team at info@a2zprintinghub.com