Frequently Asked Questions ( FAQs )

We offer a variety of printing services including digital printing, offset printing, large format printing, and custom printing solutions for banners, signs, business banners, canopy and table runners, and more than 250+ products.

Orders can be placed directly through our website. For custom orders, you can contact our customer service for assistance. The fastest way to contact us is via live chat option on our website or you can call us directly. Also, you can simply send us an email at info@a2zprintinghub.com with required products details and best time give a call back.

To ensure the best quality for your custom banner, please adhere to the following guidelines for submitting artwork:

● Font Conversion: Convert all fonts to outlines or curves prior to submission to prevent any font-related issues.

● Proof Sizing: Set the proof size to match the exact dimensions of your custom banner order. Bleeds should only be included if they are integral to your design.

● Text Placement: Keep all text at least two inches from the grommet areas to ensure nothing important is cut off during production.

Accepted File Formats: We support a variety of file types, including:

• ○ EPS (Encapsulated Post Script)
• ○ AI (Adobe Illustrator)
• ○ PDF (Adobe Reader PDF)
• ○ PSD (Adobe Photoshop)
• ○ JPEG (High-Resolution JPEG)
• ○ TIFF (High-Resolution TIFF)

● Resolution Guidelines: To maintain clarity and prevent pixelation, ensure your raster images are high-resolution. Here are the recommended resolutions based on file scale:

• ○ Full-size (100%) at 100 dpi
• ○ Half-size (50%) at 200 dpi
• ○ Quarter-size (25%) at 300 dpi
• ○ One-tenth size (10%) at 600-1200 dpi

● Vector Graphics: For the best quality, use vector files (EPS or AI). These files can be resized without any loss of quality, making them ideal for printing at any scale.

● By following these guidelines, you’ll help us deliver a high-quality banner that meets your expectations!

Yes, we have a team of professional designers who can assist with creating or refining your designs.

Yes, we have a team of professional designers who can assist with creating or refining your designs.

Absolutely! We offer a proof request option during the ordering process. You can either select this option while placing your order or request a proof afterward. We will provide proofs for your approval before moving forward with the final print.

Please note that for overnight (next day delivery) orders, we do not offer proofs, as this would affect the delivery timeline. For these orders, we require print-ready artwork to ensure timely processing. If you do request a proof for overnight or non-overnight orders, the estimated delivery date will depend on the artwork approval. Once approved, you’ll receive a new delivery date based on the selected shipping method.

If you decide not to select the design review option, we will proceed with printing your project using the file you provide. Please ensure that your file is at least 300 DPI or higher to achieve the best print quality. A2ZPrintingHub highly recommends submitting high-resolution files to ensure optimal results.

If you choose not to opt for design review, we will proceed to print your project using the file you provide. Ensure that your file is at least 300 DPI or higher for the best print quality. A2ZPrintingHub recommends sharing high-resolution files for optimal results.

Ensure your artwork is in high resolution (300 dpi or higher), uses PMS colour mode, and includes bleed areas if applicable. Our team can provide guidelines or check your files for print readiness.

We can match the nearest color of your artwork if you provide the PMS code. However, we do not guarantee an exact color match.

At A2ZPrintingHub, our printers are calibrated to ensure accurate color reproduction for your orders. However, due to variations in screen settings and equipment, the colors may appear differently than anticipated. We cannot accept responsibility for discrepancies in color, depth, or tone. Therefore, we do not offer refunds or returns based on color issues. To achieve the best possible match, we recommend providing Pantone + Color Bridge Coated references. Each situation will be evaluated individually to determine the best course of action.

You can place orders for overnight printing directly through our website. We have a dedicated section that highlights all products eligible for next-day delivery. Simply select the "Next Day Delivery" option at checkout, and you will see the cost of overnight shipping along with the estimated delivery date.

Due to the time-sensitive nature of these requests, we do not provide artwork proofs for overnight printing orders. Please ensure your files are print-ready before submission.

Ensure your artwork is in high resolution (300 dpi or higher), uses CMYK color mode, and includes bleed areas if applicable. Double-check all details before submission, as we do not provide proofs.

Due to the expedited timeline, we do not offer design services for overnight printing. Please have your design finalized and print-ready before submission. Any design change or proofing will delay the delivery. In such cases final delivery date will after the artwork is finalised from the customers side.

To ensure accurate and timely delivery, your estimated delivery date is determined by both the turnaround time for production and the transit time based on your selected shipping method. This estimation is valid only if your order and artwork are approved before the designated cut-off time.

For Next Day Turnaround, the cut-off time is 4 PM PST. Any orders or artwork approvals received after this time will be processed the next business day. If you're opting for Same Day Turnaround, your order and artwork must be submitted and approved by 12 PM PST to qualify for same-day production. It’s important to keep in mind that any delays due to artwork issues or payment processing could result in postponements. In such cases, we will recalculate and update the estimated delivery or pick-up date as soon as the issues are resolved.

For oversized or overweight products requiring special handling, such as freight shipping, please contact us directly to coordinate the shipping arrangements.

Turnaround time varies depending on the complexity and volume of the order. Standard orders typically take 5-7 business days. 24 hour turnaround Rush or overnight delivery services are available for an additional fee. You can select as per your requirement while placing the order.

Yes, we have the capacity to handle both small and large-volume orders. Please contact us for specific details and timelines for bulk orders. You can email on Sales@a2zprintinghub.com

Yes, we offer discounts for large volume orders. Contact our sales team for more information and a customised quote. You send us an email on Sales@a2zprintinghub.com

Yes, we provide international shipping through various carriers. Please note that additional shipping costs will apply. If your shipping address is outside the USA, kindly email us with your order details for assistance.

Yes, we do charge for multiple shipping addresses. Each address will incur its own shipping fee, which will be calculated offline after you place your order. We will send you a payment link for the additional costs. If you want to ship items to different addresses, please make sure to provide accurate details for each location in the specific instructions box during the ordering process. If you have any questions or need assistance with multiple shipping addresses, don’t hesitate to contact our customer service team for help.

Yes, once your order has shipped, you will receive a tracking number via email to monitor the delivery status

No, we do not offer deliveries on weekends or national holidays. If you delivery date for an order is Friday, it will be delivered on the following business day, which is Monday. Likewise, orders placed on national holidays will also be delivered on the next business day. Please keep in mind that any orders submitted on Saturday, Sunday, or national holidays will be processed for delivery on the next available weekday.

You are unable to change the billing address after the order is placed. However, the delivery address can be updated if informed after approval or before the order went into production. For Next day delivery orders it can be changed after 6 Hours of placing the order.

If the package is returned to our facility, we will attempt to contact you to arrange reshipping. After 5-7 days, we may discard the order if no contact is made.

If delayed by a natural calamity, we will do our best to deliver your order as soon as possible. However, we are not liable for delays due to such events, and no refunds will be provided.

If delayed by a natural calamity, we will do our best to deliver your order as soon as possible. However, we are not liable for delays due to such events, and no refunds will be provided.

We accept a variety of payment methods through Stripe, including major credit cards and PayPal. For larger orders, invoicing options may also be available.

We prioritize the security of your personal and payment information, ensuring data compliance with privacy regulations.

We are committed to delivering excellence in every print job. If you experience any issues with your order, please report them within 24 hours, providing all packaging details and labels for verification. Our team will respond swiftly to address your concerns and ensure a satisfactory resolution.

Yes, we can accommodate custom sizes for many of our products.

Yes, we offer installation guides or videos for Backdrops, signs, and other products. Please send us an email on info@a2zprintinghub.com for the installation Guide and videos.

Our support team is available 24/7 through phone, email, or live chat. For email inquiries, you can expect a response within 6 to 12 hours. Feel free to reach out to us anytime for assistance!

Please report the issue within 24 hours of receiving the package, including all labels, Products photos or vides and packaging photos showing the damage for validation. You can send us an email on support⁠@a2zprintinghub.com with your order number on subject line.

We pride ourselves on customer satisfaction and anticipate your continued business. We love hearing feedback from our customers.

If you're searching for a product not listed, please fill out our inquiry form or send us an email on sales@a2zprintinghub.com, and we will get back to you promptly.

We do not accept returns due to the custom nature of our products. However, if an item arrives damaged or defective, report the issue within 24 hours of receiving the package, including all labels, Products photos or vides and packaging photos showing the damage for validation. You can send us an email on support⁠@a2zprintinghub.com with your order number on the subject line

Orders can be cancelled within 2 hours of placement or before the artwork is approved. After that, cancellations will only be possible if production has not started.

Due to the expedited nature of these orders, no returns or refunds are available.

We offer a 90-day warranty on hardware and a 90-day warranty on graphics.